Contact Center as a Service
(CCaaS)
Intelligent Virtual Agents
that automate
customer service
and support 24/7.
Agentic AI Workflows
that automatically
connect systems,
people, and process.
Live Agent Hand-off
for full context,
seamless AI to human
escalation paths.
Agent CoPilot
for customer history, predictive
insights, conversation summaries
and more.
Omnichannel Routing
for efficient,
customer conversations
across any channel.
Knowledge Base
to deliver consistent
information to virtual and live
agents in the moment.
Full Range of
Customer Engagement Tools
Give your team a full suite of tools, with AI and automation embedded, allowing customer conversations to be managed more efficiently and effectively. Improve resolution times, reduce customer frustration, and enhance the overall customer experience.
Any Channel Communication
Integrate all your communication channels, from voice and email, to chat, SMS and social media. Provide a seamless and consistent experience for customers.
Intelligent Virtual Agents
Improve the voice or chat customer experience with intelligent agents that deliver life like conversations in over 70 languages. Automate routine inquiries, connecting knowledge and workflows all within a unified platform.
Agent Co-Pilot
Deliver real-time guidance to agents with suggested responses and next best actions, derived from your own embedded knowledge base. Automate conversation summaries to speed handle and wrap-up time.
Performance Dashboards
Give agents and supervisors a real-time view of standard performance metrics, such as call volume, handle time, and other queueing metrics. Get key insights and identify areas for improvement.
Voice Services
Voice services are standard with LinkLive’s advanced queuing and routing system. Configure IVRs, deploy virtual agents, or route calls, with capabilities that include conditional, predictive, and intent based routing.
Gain even more flexibility by turning on full agentic AI capabilities that include voice and chat AI, workflow automations, and agent copilot that turns static and rule based systems into a generative, conversational platform.
Intelligent Workflow
Orchestration
Deliver better customer journeys.
Our AI native, agentic platform allows integrations to any system in real-time, taking action behind the scenes to ensure a flawless customer experience. This combined with traditional queues, skill based routing, and prioritization delivers consistent automation and personalization at scale.
Agent CoPilot
Empower your agents with AI tools that deliver in the moment responses, context, and next best actions, all from your companies own knowledge. AI-enabled features, including conversation history, sentiment analysis, and predictive insights enhance agent performance while delivering measurable business outcomes.
Outbound Campaigns
Maximize outbound campaign success with TCPA-compliant dialing for appointment reminders, rescheduling workflows, payments, lead follow-ups, and more. Automate dialing, intelligently route calls, monitor in real-time, and track performance for optimal results. All this with multiple types of campaign modes with the configurability required to drive agent efficiency and customer experience.
Skill-Based Routing
Ensure that calls are directed to the most appropriate agent based on their skills, experience, and availability. Trust that customers are connected to agents who are best equipped to handle their inquiries, leading to faster and more accurate resolutions.
Automated Reporting
& Analytics
Understand what’s working, and what isn’t, and act accordingly. Access real-time metrics, performance tracking, trend analysis, forecasts, and customer insights. Generate customizable reports for data-driven decision-making or export the full set of metrics for use in any business intelligence tool.
Our partnership with LinkLive Healthcare is truly collaborative. They listen to our needs and pain points, then work with us to assure that Fairview’s patient transfer process remains successful.
Manager, Patient Flow at
Fairview Health Services
LinkLive’s single interface makes it very easy for our agents to switch between modes on the fly, share files, co-browse, and schedule a follow-up. It absolutely has resulted in better customer experience.
Customer Service Center Manager at
a major financial services firm.
Linklive has been so responsive and quick to support us. Their focus on innovation is exciting and we know that we can rely on them to help us continue to improve our digital customer service.
Assistant Vice President
Service Center Manager, Newburyport Bank
Serving Hundreds of Global Enterprises
Read about the firsthand experience of some of the hundreds of companies who enjoy LinkLive every single day.
